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The Carousel of Progress: Adapting to a Post-Pandemic World
Cheryl Platz, September 1, 2021

Human progress leaps forward thanks to inciting incidents. Sometimes it’s an invention: electricity, the combustion engine, television. And sometimes it’s an event, like the Spanish Flu or World War II.We now find ourselves facing another inciting incident: the COVID-19 pandemic. Progress is inevitable -customer expectations and needs have changed drastically in the last 12 months. But what kind of progress, and how can you adapt? Your customers will expect a more hands-free technology environment,and will expect more flexible technology that adapts to their schedules and needs. You’ll need to understand how to approach multi-modal design: from the spectrum of multi modality to transitions and interruptions. Multi modality expert Cheryl Platz will introduce you to the fundamentals you’ll need to ride the Carousel of Progress to its next transformative stop.

About the Speaker

Cheryl Platz, CHIFOO SpeakerCheryl Platz is the author of Design Beyond Devices: Creating Multimodal, Cross-Device Experiences and a world-renowned designer whose work on emerging technologies has reached millions of customers across multiple industries. Cheryl’s professional passions include natural user interfaces, applied storytelling in design and research, and taming fierce complexity in any manifestation. In her current full-time role as a Principal UX Designer at the Bill & Melinda Gates Foundation, Cheryl led the service design effort for the yearlong transition to modern remote meetings and human-centered design efforts to define the future of knowledge management at the foundation. Past employers include Amazon (Alexa), Microsoft (Azure, Cortana), Electronic Arts (The Sims, The Urbz), Griptonite Games (Disney Friends), Disney Parks (PhotoPass), and MAYA Design.Cheryl is also Principal and Owner of her own design education firm Ideaplatz, LLC through which she shares her expertise with the global design community via talks, workshops, writing, and limited consulting engagements. She’s delivered her sought-after talks and workshops in 16 countries across five continents.

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