Understanding anxiety in difficult times and learning how to move forward when you can’t know all the answers. How do you acknowledge your feelings, learn what they have to teach you, but not let them hold you back? Explore the relationship between fear and freedom.

Frishberg focuses on the economic value of serendipity by showing the value of bringing us back into the workplace to drive our organizations' innovation cycles, often through the simplest of interactions: Random Collisions. Based on the 18-month Future of Work taskforce effort he co-led at athenahealth, Frishberg offers several models and frameworks that reinforce the need for human-to-human engagement in a real-world setting.

From websites to games to grocery stores, Clifton will show examples of when normal people are erroneously expected to think and act like superhumans, why being a superhuman is more of a curse than a blessing in this field, and provide tips on how to think like the regular humans we should be designing for.