Users' minds take shortcuts to get through the day. Usually they’re harmless. Even helpful. But what happens when they’re not? In this talk I’ll use real-world examples to identify some particularly harmful biases that frequently lead users to make bad decisions. I'll then talk about some content strategy and design choices we can use in our apps, designs, and platforms to redirect or eliminate the impact of those biases. Finally, I'll explore our own biases as designers and some methods to prevent our own blind spots from hurting users.
"To predict the future, invent it." So goes the quote from Alan Kay in 1971 and Dennis Gabor before him. But inventing the future is fraught: it’s risky, expensive and time consuming. With the future arriving faster than we can create it, how can an innovator stay ahead? The most direct approach relies on time travel: simply bring the desired solution back from the future. In this talk, Frishberg reveals how designers can leverage the superpower of time travel they may not know they have.
Digital technology can support people in making all kinds of positive behavior changes, but in order to do that, it has to be compelling and address the reasons why people struggle to achieve their goals. Behavior science offers several frameworks that can layer onto a design process to create products that are not just engaging to use, but actually help people perform the behaviors that lead to better outcomes for health, wealth, and happiness. Learn about best practices from COM-B and self-determination theory of motivation to help you design to change behavior.
There are no silver bullets when it comes to designing for safety, but knowing and understanding of some of our most
common blind spots as designers helps. This brief talk covers the domestic violence threat model as well as specific
areas of concern, including trouble with shared accounts, Internet-connected harm, location data, and surveillance.
We'll also discuss what designers can learn about authentic consent from the anti-sexual assault space. Finally, the
audience will walk away with a high-level overview of implementing a practice of designing for safety into their
We’ve seen cryptocurrency adoption soar higher than ever in the past few years. Looking beyond the hype and fad coins, there is a legitimate opportunity for a major shift in how money moves around the world. Holistic design plays a key role in addressing user needs during this time of flux, improving financial empowerment and inclusivity.
“While the science of explanation can give us a roadmap, the art of the story is with us on the journey.”
How does a rapidly changing world change us? In what ways might we navigate and design our future in it? In this collaborative session, we will explore the social effects of digital transformation and how improvisational theater and storytelling can help us creatively navigate them. Recent studies find that digital transformation is affecting our personal and collective sense of identity as our activities are increasingly tracked, made into data, and managed algorithmically. Researchers claim that the impact on “who we are” will be the most significant – more than privacy itself. We will explore several examples of these effects in the space of the human-computer interface. As we do, we will use elements of improv and story to uncover possibilities for designing a space for the “human” as our interface becomes a relationship.
We will talk about how people with "disAbilities" add value and privilege to the diversity discussion. Supports and services for the disabled focus on what they can't do and what they will probably never do well. This includes the non-neurotypical, learning disAbled as well as those with visual disabilities. Let's explore together a world that sees everyone as having gifts and that helps people focus on those gifts. Sometimes that world requires providing support for many traditionally "normal" things that typical people do without thinking. The presentation will be interactive and hands on, so bring a project that you are working on and be prepared to think about Ability differently.