Inclusion Before Diversity: Creating a Culture of Learning
and Encouraging Getting it Wrong

Ivana McConnell, Senior UI/UX Designer at Customer.io

Why tech companies should focus on achieving inclusion first, attending to employees’ specific self-care needs in order to create a platform for diversity to flourish, and better software made. People are chaotic, and product design has to account for them— this is challenging, and often solved by doing research and testing.