Date: September 3, 2003
Chuck Leber — Performance Improvement for Industry, Inc.

Heavy process industries, whether chemical processing, pulp & paper, power, food & beverage, all have similar characteristics in terms of content—work rules, process systems technology, human-machine interface—and the characteristics of operations and production-line learners, whose backgrounds range from junior internet/technology-savvy to senior not-high-school educated.

Leber, a national provider of industrial training services, describes how training can best be developed to explain sophisticated production systems and hi-tech interfaces to such a disparate user group. He will also discuss how emerging e-learning technologies impact this development effort.

Chuck Leber is an owner of Performance Improvement for Industry, Inc. (PII), a consulting company providing training services to industrial clients for more than 11 years. Chuck received his B.S. in Mechanical Engineering from Columbia University, and has worked as a design engineer for a material handling equipment fabricator, as a consulting engineer, as an engineering manager for a construction company, and as a project manager and operations supervisor in the pulp and paper industry before becoming directly involved in the development of training materials with industrial operators (users). PII provides a variety of operations and maintenance training services to pulp & paper, power plant, refinery and food plant clients across North America. Chuck is a member of the American Society of Training and Development (ASTD), the Technical Association for the Pulp and Paper Industry (TAPPI) and the American Society of Mechanical Engineers (ASME)