Date: January 14, 2009
Kathryn Everest — Jive Software

Social software holds the promise of improving collaboration between people in organizations, which could significantly improve employee retention, engagement, innovation, learning, and productivity. Designing and implementing these systems, however, can be difficult. People may not work they way they say they do, or may not understand the bigger picture of how a community collaborates, leading to assumptions and requirements that are incorrect. Using a case study, we will look at how Social Network Analysis aided in a successful implementation of social software, as well as how it influenced the design and deployment.

Download a .pdf of the slides from Kathryn’s talk

Designing Successful Collaboration Using Social Network Analysis


About the Speaker
Kathryn Everest is a Social Software Advisor for Jive Software, specializing in the business aspects of implementing social software in corporate environments. Kathryn helps leading organizations achieve business goals, such as improving innovation, knowledge access, and retention and collaboration across complex and geographically dispersed organizations. Kathryn also participates in a number of committees and boards dedicated to knowledge mobilization and collaboration, such as the Monieson Centre at Queens University and the Ontario Neurotrauma Foundation KM Steering Committee. She also speaks at conferences and leading Canadian business schools such as the Queens School of Business and Richard Ivey School of Business.