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CHI, IA, UE/X: How does the alphabet soup taste so far in 2002? – Keith Instone

Date: September 17, 2002
Speaker: 
Keith Instone — IBM

What are this year’s trends in human-computer interaction, information architecture, usability engineering and user experience?

What has happened so far this year in human-computer interaction, information architecture, usability engineering and user experience? Keith will review what he has seen and has not seen, such as how user experience is being accepted by business, how information architects are organizing themselves, and how diverse professional societies are beginning to work together.

Keith Instone is an Information Architect on the User Experience team for ibm.com. For IBM, he is working on a project to build a web site that matches the way customers want to buy from IBM, not how IBM wants to sell to its customers. It ain’t easy.

Before joining IBM a year ago, he was an independent web usability consultant. He spent 2 years as an information architect and usability specialist with Argus Associates. He is also known for his professional-service work such as CHI-WEB, Usable Web and SIGCHI volunteer efforts.

Keith maintains UsableWeb.com, a links site useful to two main audiences: 1) Human-computer interaction experts who now find themselves applying their knowledge to the web and who need to understand some of the web-specific issues and technologies, and 2) Web designers and developers who realize it is not a trivial task to make sites easy to use and who are looking for advice on how to improve the quality of their work by focusing on user needs.

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