FAULTY BY DESIGN: A PSYCHOLOGICAL EXAMINATION OF USER DECISION MAKING William Gribbons, PhD, Bentley University “I tell my graduate students each semester the human mind is not optimized for complex decision-making, which explains why we all regularly make...
A MEDIA FOR A CHORUS OF VOICES Ward Cunningham We describe our approach to reinventing wiki while addressing systemic weaknesses in the original and often duplicated version. We combine an appreciation for the distributed internet’s idealistic founding with...
MARKETING ISN’T STORYTELLING. IT’S WORLD BUILDING. Ian Lurie, Portent For years, we’ve referred to ‘marketing as storytelling.’ This creates a problem: Storytelling involves a single narrative arc, and our customers don’t want to be dragged into a single arc. They...
BE HERE WHEN: FAITH BASED COMMUNITIES CONTEMPLATE TECHNOLOGIES FOR THEMSELVES John D. Smith, Co-Author of Digital Habitats Churches and faith-based communities live with many contradictions that are completely irrational depending on where you stand or what hat you...
EMPOWERING COMMUNITY MODERATORS TO MAKE VALUES-BASED DECISIONS Jasen Balmat, OkCupid Working in tandem with scripted filtration tools, moderators act as gate-keepers. Often under-paid and poorly supported, community moderators work invisibly at the heart of the social...
DESIGNING FOR HAPPINESS Pamela Pavliscak, Change Sciences? Technology is a field full of optimists. We design technologies to make life easier, to help tiresome chores go faster, to add value to people’s lives. We strive for seamless interaction. We obsess over the...
