Designers are often told that users seek easy answers which are arrived at rationally. Said users are bound by predictable, limited amounts of time, knowledge and interest. They are bound and are understood by bounded rationality. The influence of psychologists and...
PRESUMPTIVE DESIGN: UX IN THE PROBLEM SPACE Charles Lambdin, Intel Most UX work, indeed most project work, occurs after the big questions have been ‘answered.’ The team knows (typically by fiat) what THE SOLUTION is and, as a result, their effort that follows is...
PRESUMPTIVE DESIGN WORKSHOP: BOUNDED, IRRATIONAL DESIGN RESEARCH PROCESS Leo Frishberg, Phase II As designers and researchers we are passionate about discovering the real needs of our constituents and more importantly, bringing solutions that matter to their lives....
FAULTY BY DESIGN: A PSYCHOLOGICAL EXAMINATION OF USER DECISION MAKING William Gribbons, PhD, Bentley University “I tell my graduate students each semester the human mind is not optimized for complex decision-making, which explains why we all regularly make...
A MEDIA FOR A CHORUS OF VOICES Ward Cunningham We describe our approach to reinventing wiki while addressing systemic weaknesses in the original and often duplicated version. We combine an appreciation for the distributed internet’s idealistic founding with...
